GoBanking FAQ's and Information

Accounts Summary

Accounts → Accounts Summary

The account summary screen displays a general overview of your accounts as well as Notifications, Account Summary Options, and Financial Tools. This screen is also the landing page for the Online Banking system.

NOTES:

• The options that display vary by Financial Institution
• Accounts that are dormant or inactive will not display
• Loan accounts in a non-accrual status will not display

Transaction History

Accounts → Accounts Summary → Select Account

The Transaction History screen displays detailed account information and transaction history for the selected account.

• View Account Details - Expands or collapses details regarding the selected account. Information varies based on the financial institution.
• View - Indicates if there is an image associated with the transaction. Click to see the image.
• Date - Date the transaction posted.
• Type - Type of transaction.
• Description - Description of the transaction as returned from the processing vendor.
• Debits - Dollar amount of the debit transaction.
• Credits - Dollar amount of the credit transaction.
• Balance - Balance for the account.

NOTE: The display for Debits, Credits, and Balance may vary by financial institution.

Accounts Summary Options

View Statements - Directs you to the statement for the selected account.
Export Transactions - Used to export transactions to another software. (ex: Quickbooks)
Transfer Funds - Directs you to the Transfer Funds screen with the specified account displayed in the "To" field.
View Accounts Summary - Directs you to the Accounts Summary screen, which is the landing page for the Online Banking system.

Display Options

Filter Transactions - Ability to narrow down results based on date.
Reset Display - Returns the grid to the view prior to filtering or sorting.
Change Accounts - Click to select a different account to view.
Print All Transactions - Prints all transactions for the selected account.
Print Page - Prints the transaction on the selected page.

Transaction Search

Accounts → Transaction Search

The Transaction Search screen gives you the ability to filter transactions by date, check number, amount, category, or combination of these filters.

To search, complete the applicable steps:

1. Enter the Start Date and End Date
2. Enter the check number or range of check numbers
3. Enter the amount or amount range
4. Select the accounts to search
5. Click Categories to view and select categories for the search
6. Click Submit

The transactions that fall within the search requirements display. The results can then be exported or printed, if needed.

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Secondary Users

Preferences → Internet Banking Options → Secondary Users

The Secondary Users screen gives account owners the ability to grant non-account owners individualized access to the Online Banking/Cash Management system. This screen is also used to view, edit, or remove secondary users from the system.

Creating a New Secondary User

Preferences → internet Banking Options → Secondary Users → Create New Secondary User

• Customer Number - Customer number for the primary account owner
• User Name - User name for the secondary user
• Password - Password for the secondary user NOTE: Based on Secondary User Rights, the secondary user may be forced to change their password upon login
• Confirm Password - confirm password for the secondary user

• Customer Number - Customer number for the primary account owner
• User Name - User name for the secondary user
• Status - Indicates the status of the secondary user
• Last Login - Displays the last time the secondary user logged in
• Secondary User Rights - Indicates which rights the secondary user has within Online Banking. Options are:
  • Can change password - Secondary user is able to change their password
  • Force password change - Secondary user will be forced to change their password upon login
  • Allow messaging - Secondary user has access to messaging
  • Allow bill pay - Secondary user has access to bill pay
  • User primary user's account friendly names - Indicated the accounts display the user friendly name established by the primary user
  • External Account Setup - Secondary user has access to create linked accounts

NOTE: Secondary user rights available vary by financial institution

Account

• View - Indicates if the secondary user is able to view the account
• Xfer In - Indicates if the secondary user is able to transfer funds into the account
• Xfer Out - Indicates if the secondary user is able to transfer funds out of the account
• Exter In - Indicates if the secondary user is able to create external transfers into the core system
• Exter Out - Indicates if the secondary user is able to create external transfers from the core system
• Appr - Indicates if the secondary user is able to approve external transfers
• Appr Self - Indicates if the secondary user is able to self-approve external transfers
• View Stmt - Indicates if the secondary user is able to view statements

Account Limits

• Daily Amount Approval - Indicates the daily amount the secondary user can approve or self approve for external funds transfer in or out
• Transaction Amount Approval - Indicates the per batch transaction amount the secondary user can approve for external funds transfer in or out

NOTES:

• The External Funds Transfer In/Out section will only be available if your financial institution offers external funds transfers
• Approval rights are based on the Appr and Appr Self check box
• If these fields are left blank and the Appr or Appr Self check box is selected, the user will have infinite approval limits

Secondary User Options

• Change Password - Displays the Change Password screen for the displayed secondary user
• Generate Temporary Verification Code - Generates a temporary verification code which can be provided to the secondary user for login
• Delete Secondary User - Deletes the displayed secondary user
• Save Changes - Click to retain changes made on the Edit Secondary User screen
• Cancel - Click to return to the Secondary Users screen

To create a new secondary user:

1. On the Secondary Users screen, select Create New Secondary User
2. Enter a user name
3. Enter a password
4. Confirm the entered password
5. Click Continue
6. Select the Secondary User Rights as needed
7. Check the account rights needed for each checking and/or savings account
8. Click Save Changes
9. The user will then need to login and complete the authentication process designated by your financial institution

To edit or delete a secondary user:

1. On the Secondary Users screen, select Edit for the appropriate customer ID
2. If editing, make changes as needed and click Save Changes
3. If deleting, click Delete Secondary User

To restore a previously deleted secondary user: 

1. On the Secondary Users screen, select Edit for the appropriate customer ID
2. Click Save Changes, this will restore the user
3. Make changes as needed and click Save Changes

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Transfer Funds

Transfers → New Transfer

The New Transfer screen is used to transfer money to and from internal and external deposit and loan accounts.

NOTE: External deposit and loan accounts must be created, approved and confirmed on the External Transfer Setup screen in order for them to display within the Transfer Funds Screen.

To create a new transfer:

1. Select the From Account
2. Select the To Account
3. Enter the Amount
4. Select the frequency, Options Are:
   • One Time
   • Future, One Time
   • Future, Scheduled
5. If a Future option was selected, enter the date the transfer should process
6. If the transfer falls on a holiday, indicate if the transfer should process the business day before or after the scheduled date
7. If transferring to a loan, select the type of loan payment
8. Enter a Memo, if applicable
9. Click Continue
10. Click Confirm to complete the transfer

NOTES:

• When creating a transfer, one of the accounts must be an internal account
• Transfers involving external accounts may take 1-2 business days to be effective

Transfers

Transfer → View Transfers

The Transfers screen is used to view pending transfers and transfer history. Sort options are available by clicking in the Sort By section. Use the Search section to search for transfers using key words or amounts including the memo information.

• From Account - Account the transfer is originating from
• To Account - Account the transfer is going to
• Schedule - Depending on the tab being viewed, multiple items may display in this area
  • Pending tab - Indicates the schedule of the transfer
  • History tab - Status of the transfer
• Amount - Amount of the transfer
• Memo - Memo for the transaction if utilized while creating the transfer
• Approve - Click to approve the transaction. If this button displays, the transaction must be approved prior to the transaction being submitted to the financial institution
• Approved - Date the transfer is scheduled to occur

NOTE: If the Approval button is grayed out, this indicates the user has self-approval rights and has already approved the transaction.

Pending Transfer Options

Pending Transfer Options are available by clicking Options while on the Pending tab.

View Details - Displays the details for the selected transfer
Edit - Directs you tot he Edit Funds Transfer screen. If the transfer is recurring, the options to edit the next occurrence or series displays
Copy - Directs you to the Transfer Funds screen, giving you the ability to copy a previously created transfer
Delete - Directs you to the Delete Funds Transfer screen, giving you the ability to delete the next occurrence or delete the series

Transfer History Options

Transfer History Options are available by clicking Options while on the History tab.

View Details - Displays the details for the selected transfer
Send Us a Message - Directs you to the Compose Message screen giving you the ability to send a message to the Financial Institution
Copy - Directs you to the Transfer Funds screen giving you the ability to copy a previously created transfer

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Customer Preferences

Preferences → Security Options → Customer Preferences

The Customer Preferences screen displays basic information regarding the customer along with the additional applications the customer has access to.

Contact/Authorization Method

Preferences → Security Options → Change Security Contact

The Contact/Authorization Method screen displays contact methods that have been created.

1. Click New or New Contact Method to create a new contact method
2. Indicate the method for contact in the Contact Type field
3. Enter a name in the Name field. This is only used to reference the contact method
4. Enter the Phone Number, email, or Google Authenticator information
5. Click Submit
   
6. Enter the verification code received via email or text message. If needed, click Resend to receive a new code
7. Click Submit

   

If Cancel was selected, the contact method can still be verified on the Contact/Authorization Method screen. to be returned to the Verify Contact screen.

Edit Login Name

Preferences → Security Options → Change Login Name

The Edit Login name screen is used to edit your login name.

Change Password

Preference → Security Options → Change Password

The Edit Password screen is used to edit your password

1. Enter the current password used to login to Online Banking
2. Enter the new password in the New Password field
3. Re-enter the password in the Confirm Password field
4. Click Submit

Edit Email Info

Preferences → Internet Banking Options → Updated Email Address

The Edit Email Info screen is used to edit the email address utilized within Online Banking. This is the address notifications will be sent to regarding correspondence within the Online Banking system.

Friendly Names

Preferences → Internet Banking Options → Friendly Account Names

The Friendly Account Names screen is used to create and edit user defined names for the displayed accounts. Once a name has been created, that name will display throughout Online Banking instead of the account number.
NOTE: If your bank offers remote deposit capture and there is duplication of names or usage of special characters in these fields, this will cause errors during the registration process.

Use the sort order column to indicate the order the accounts should display. Sorting will only take effect per account type. For example, you cannot sort checking and loan accounts so they display in a mixed order.

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Bill Pay Single Sign-on

Bill Payment → Go to Billpay

Bill Payment is used to single sign on to the Bill Pay application. This option only displays if your financial institution offers a bill payment solution.

*The following information only displays if your financial institution offers Bill Pay through Allied.

Bill Pay Personal Info

Bill Payments → Personal Information

The Bill Pay Personal Info screen is used to modify the account owner's name and address. This information will be used when paying a bill.

Update Bill Pay Accounts

Bill Payments → Account Information

The Update Bill Pay Accounts screen is used to select accounts that should be available in Bill Pay.

Bill Payments → Update Bill Pay Accounts → Edit Account Info

When Edit Account Info is selected, the Account Info screen displays for the associated account. update information as needed and click Submit.

To search, complete the applicable steps:

1. Enter the Start and End date
2. Enter the check number or range of check numbers
3. Enter the amount or amount range
4. Select the accounts to search
5. Click Categories to view and select categories for the search
6. Click Submit

The transactions that fall within the search requirements display. The results can then be exported or printed, if needed.

Account Alerts

Accounts → Account Alerts

The Account Alerts screen is used to create alerts notifying you of specific account information.

To create a new alert:

1. Click Create New Alert
2. Select the type of alert. Options are:
   1. Account Balance
   2. CD Maturity Date
   3. Loan Payment Due Date
   4. Pending Transactions
3. Enter a name for the alert
4. Select the account the alert is associated with
5. Based on the type of alert, different fields display. Complete the displayed fields.
   1. Account Balance Alert - Indicate if the alert should be prompted when the balance is greater than or less than the indicated dollar value
   2. CD Maturity Date - Indicate the number of days prior to the maturity date the alert should be sent
   3. Loan Payment Due Date - Indicate the number of days prior to the loan payment date and alert should be sent
   4. Pending Transactions - No extra fields display
6. Indicate if you would like to have the alert sent via SMS/Text and/or Email.
   NOTE: The phone number will default from the Text Banking section
7. Indicate if the alert is Acitve or Inactive. By default, the alert is set to Active once the alert is created. To inactivate the alert, click Active and the status will then change
8. Click Submit

To edit an alert:

1. Click Options
2. Click Edit Alert
3. Make changes as needed
4. Click Submit to save changes. Click Cancel  to return to the Alerts screen

To delete an alert:

1. Click Options
2. Click Delete Alert
3. Click OK to delete the alert. Click Cancel to return to the Alerts screen
    

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Inter@ct Integrated Statements/Notices

Inter@ct Integrated Statements/Notice gives customers the ability to view statements and/or notices within Online Banking along with the option of going paperless.

1. From the Accounts screen, click View Statements to go to the Statement screen. NOTE: The View Statements option may be available on the Account Summary screen or the Account Details screen
2. If the Customer has not configured their email address prior to accessing statements, they will receive the following message:
3. Navigate to Preferences → Update Email Address to update the email address
4. On the Edit Email Info screen, enter a valid email address and click Submit
5. An email is then sent with the confirmation code that will be used to configure the email
6. Enter the confirmation code and click Submit

If you're needing assistance please contact us at

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This Demo explains the accounts in the Online Banking site.

Click here for the HTML/Text version of the video demonstration below.

 

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This Demo explains the steps for logging onto the Online Banking site.

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This Demo explains the Secondary Users function in the Online Banking Platform.

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This Demo explains the Security Preferences in the Online Banking Platform.

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This Demo explains the Internet Banking Preferences in the Online Banking Platform.

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This Demo explains the Correspondence in Online Banking.

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This Demo explains how to understand and navigate the Accounts within the Online Banking Platform.

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This Demo explains how to Transfer money between accounts within the Online Banking Platform.

Click here for the HTML/Text version of the video demonstration below.

 

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